Privacy Policy

Robo Tec Pty Ltd (we, us, or our) is committed to protecting your privacy. We are the authorised distributor of Gausium brand autonomous cleaning robots in Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us

• Contact details (name, email address, phone number, business address)
• Company or organisation name and details
• Job title and role
• Information about your cleaning requirements and facility specifications
• Payment and billing information
• Information provided in enquiry forms, quote requests, or customer service communications

1.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Website usage data (pages viewed, time spent on pages, navigation paths)
• Cookies and similar tracking technologies
• Referral sources

1.3 Information from Gausium Products

• Robot usage data and performance metrics
• Maintenance and service records
• Operational data for troubleshooting and support

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide information about Gausium products and services
• To process enquiries, quotes, and sales
• To deliver, install, and maintain autonomous cleaning robots
• To provide technical support and customer service
• To process payments and manage accounts
• To send service updates, product information, and marketing communications (with your consent)
• To improve our website, products, and services
• To comply with legal obligations
• To detect and prevent fraud or unauthorised access

3. Disclosure of Your Information

We may disclose your personal information to:

• Shanghai Gaussian Automation Technology Development Co., Ltd. (our product manufacturer, trading as Gausium) for warranty, technical support, and product improvement purposes
• Service providers including payment processors, delivery companies, IT service providers, and marketing platforms
• Professional advisers such as lawyers, accountants, and auditors
• Government agencies when required by law or to protect our legal rights
• Business partners for joint marketing or product offerings (with your consent)

We do not sell your personal information to third parties.

4. Overseas Disclosure

Your personal information may be disclosed to recipients located overseas, including Shanghai Gaussian Automation Technology Development Co., Ltd. in China and cloud service providers with servers in various jurisdictions. When we disclose information overseas, we take reasonable steps to ensure that overseas recipients comply with the APPs or are subject to similar privacy protections.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, misuse, interference, loss, modification or destruction. Our security measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, and resolve disputes. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyse traffic, deliver targeted advertising, and improve functionality. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Your Rights and Choices

Under the Privacy Act 1988, you have the right to access your personal information, correct inaccurate information, request deletion in certain circumstances, opt-out of marketing, and complain about our handling. To exercise these rights, please contact us using the details in Section 10 below.

9. Marketing Communications

We may send you marketing communications if you have consented or we have an existing business relationship. You can unsubscribe at any time via the link in our emails or by contacting us.

10. Contact Us

If you have questions or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

We will respond within a reasonable timeframe, typically within 28 days. If not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated through prominent notices on our website or via email.

12. Consent

By using our website, providing us with your personal information, or purchasing Gausium products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.